Frequently Asked Questions

What is included in my rental cost?

Rental quotes offer an itemized list of what is included. We factor in the rental of the physical item, delivery, pickup, and additional retail day (if renting for longer than one full business day), NC Sales Tax, and a convince fee if you choose to pay with a credit card.

Do you require a deposit?

Yes, we require a 50% nonrefundable deposit along with a signed agreement to save the date for your event. The remainder of your balance is due two weeks before the event.

Can I modify my order after I book?

Yes, we understand when booking in advance the vision for your event may change as the timeline progresses. As long as pieces are available, you may alter your order for items equal or greater than your original order up to 30 days prior to the event in your signed contract.

What is your delivery radius?

We offer FREE delivery and pickup within 20 miles from our Wallace, NC headquarters. Outside of the 20 mile radius, we charge and additional delivery fee based on milage.

Can I pickup my items instead of getting them delivered?

Our full service delivery and pickup sets us apart from our competition with less running around town and more time enjoying your event! We deliver our rental items with care to ensure everything comes back to us in the expected condition. These protocols ensure our rental items return in the best condition possible to make sure future rental requests can be fulfilled!

Do you allow rentals on the beach?

Unfortunately, at this time we DO NOT allow any of our rentals on the beach. Many of our larger items a furniture are vintage pieces and we have found that the salt and sand are detrimental to the preservation of our pieces.